Effective Communication Skills - Workshop

Aug 9 - 10

July 13 - 14


Workshop Outline


¨     Effective Communication /Interpersonal Skills
  • Role of Perception in Communication

  • Importance of Upward & Downward Communication

    • Breaking the Communication barriers

    • Patterns of Communication in a cross-cultural environment

    • The Sandwich Approach

  • Inter-departmental Communication

    • Communicating with internal customers

    • Assess your communication style

    • Understanding the “Johari Window” in communication

  • Role of effective Communication in Team Building

  • Flaws in business communication

  • Body Language/Non verbal Communication

    • Positive & negative connotations of body language

  • Communication Differences in Cultures

    • High & Low context cultures

    • Communication failures between people from different cultures

¨     Dealing with Difficult people & Different personalities
  • How to recognize 7 most difficult personality types and how to deal with each

  • How to use a fail safe strategy for keeping a disagreement from escalating into an argument

  • How to say no “no” without feeling guilty or causing resentment. The ritual of negotiating – six basic steps

  • Learn the 9 steps of assertive communication that will put power and confidence in your work

  • Learn positive techniques for delivering constructive feedback to co-workers, employees, even the boss

¨     Listening Skills
  • How listening impacts performances

  • How to improve listening

  • What is Reflective Listening?

¨     Basic Presentation Skills
  • Planning a Presentation
    • Important considerations before making presentations
    • Researching a topic / gathering information
  • Preparation – The key to success
  • How to overcome stage fear
  • How to avoid distractions
  • Managing time in presentations
  • How to create presentation opportunities

Date/s - Venue - Investment

Dates August 9th - 10th
Investment US$ 1250



Register Now!!! Limited seats.

Just email us that you are interested. We will forward you a "Pre workshop Form" to evaluate your existing level as a trainer and incorporate your specific needs in the workshop.


Please note that this program can also be customized according to Your Company's specific requirements whereby upon conducting a "Climate Survey", your specific requirements can be incorporated to ensure an effective ROI.

If however, you wish to nominate a few of your valued managers to the above open-house workshop, please do so either by submitting the form below or online registration at www.intekworld.com or email at intek@intekworld.com or call 00971 4 334-2830. (Fax 00971 4 334-2831).

Best regards

B Shelley
Workshop Coordinator (UAE & Asia Pacific)
"Please email if you would like to have this program Customized specific to your organization's requirements"


Register NOW!

Kindly fill out the following registration form and submit. Make sure that you have entered the correct information before submitting.

Alternatively you can also download the registration form (right click and save) and fax it back or email it at intek@intekworld.com

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Registration Form can also be downloaded and faxed back at +971 4 3342831.

PS. If you have any further queries please do not hesitate to contact us at (intek@intekworld.com).


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I N T E K  Solutions
UAE - Singapore/Malaysia - Pakistan - USA - Qatar - Oman - KSA

P.O. Box 81180, Dubai, UAE
Tel: + 971 (4) 334-2830
Fax : (4) 334-2831
05-04, 15 Mt. Sinai Rise
Singapore 276906
Tel/Fax: (65) 6466-3453
Hand phone: (65) 96321716
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Illinois 60120 USA
Tel: +1 (874) 888-0854
www.intekworld.com intek@intekworld.com